Shipping & Return Policy

ONLINE ORDERS

SHIPPING POLICY

 

Drop-shipping process

 

Handling takes about 3-4 business days

Our products are well prepared to be shipped in order to avoid any kind of damage.

Shipping takes about 3-5 business days (depending on your location)

  1. Total Shipping time-frame: Average of 6-10 business days.
  2. Your shipping confirmation will be provided by e-mail with the tracking number as soon as we receive it from our vendors.
  3. For back-order issues, customers will be notified by email if an item is on back-order. They may then choose another available item or a refund on the original item.

 

 

ONLINE ORDERS

RETURN POLICY



All Return Authorizations must be handled only through our RETURNS CENTER, CLICK HERE

 

FULL REFUNDS

Merchandise needs to be returned within 30 days of purchase and in original wrappings with tags attached. 

Do not return the goods without requesting the RMA through our RETURN CENTER. It cannot be done over the phone.

If you return the goods without having a RMA # approved by email and/or return after 30 days from the purchase date, a 25% service fee will be deducted from your refund.

Our return policy states that the merchandise purchased through our website need to be returned according to the following rules:

  1. Request a return through our RETURNS CENTER, CLICK HERE
  2. Please, allow 2-3 business days for your RMA (Return Merchandise Authorization) to be approved.
  3. After your RMA is approved and confirmed via email, you should follow the instructions given on the email and ship the goods (at your own cost) back to the following location or bring them to the store without any cost with a copy of the RMA approved. Address: Oriental Lamp Shade Co. - Online Return Dept. - 223 West 79th Street, New York NY 10024
  4. If the merchandise is not returned in original wrapping and with tags, your order may be subject to an additional 10% restocking fee.
  5. Our FREE SHIPPING promotion is a courtesy on orders over $100 and applicable charge will be deducted when credit is processed. The customer is responsible for the return shipping charges.
  6. Refund will be processed after the merchandise is returned in a new and re-salable condition.

 

 

ONLINE ORDERS

EXCHANGES

If customer wants to make an exchange of a product for a product of different value of the original one, the customer is responsible for the return shipping, charges and the difference in price. The new product order should be placed separately on the website.

 

 

ONLINE ORDERS

DAMAGED MERCHANDISE

Please advise us within 48 hours of any damages and please write to info@orientallampshade.com.

You must keep damaged merchandise in original boxes with all original paperwork and tags.

We will arrange the merchandise pick up.

 

 

STORE PURCHASES

 RETURNS 

Merchandise must be returned within five business days and in original wrappings with original receipt. 

 EXCHANGES

All returns are for store credit, not refunds. 

 SPECIAL NOTE

Custom and special orders cannot be cancelled or returned, and it requires a prepayment.

 

Shipping & Return Policy Updated on January 01, 2019