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Return & Refund Policy

All Return Authorizations must be handled only through our RETURNS CENTER, CLICK HERE

 

FULL REFUNDS

Merchandise needs to be returned within 30 days from the day your goods arrived and in original wrappings with tags attached. 

Do not return the goods without requesting the RMA through our RETURN CENTER. It cannot be done over the phone.

If you return the goods without having an RMA # approved by email and/or return after 30 days from the purchase date, a 25% service fee will be deducted from your refund.

Our return policy states that the merchandise purchased through our website need to be returned according to the following rules:

  1. Request a return through our RETURNS CENTER, CLICK HERE
  2. Please, allow 2-3 business days for your RMA (Return Merchandise Authorization) to be approved.
  3. After your RMA is approved and confirmed via email, you should follow the instructions given in the email and ship the goods (at your own cost) back to the following location or bring them to the store without any cost with a copy of the RMA approved. Address: Oriental Lamp Shade Co. - Online Return Dept. - 223 West 79th Street, New York NY 10024
  4. If the merchandise is not returned in the original wrapping and with tags, your order may be subject to an additional 10% restocking fee.
  5. Our FREE SHIPPING promotion is a courtesy on orders over $40 and an applicable charge will be deducted when credit is processed. The customer is responsible for the return shipping charges.
  6. Refunds will be processed after the merchandise is returned in a new and re-salable condition.

 

EXCHANGES

If the customer wants to make an exchange of a product for a product of a different value from the original one, the customer is responsible for the return shipping, charges, and the difference in price. The new product order should be placed separately on the website.

 

DAMAGED MERCHANDISE

Please advise us within 48 hours of any damages and please write to info@orientallampshade.com.

You must keep damaged merchandise in original boxes with all original paperwork and tags. We will arrange the merchandise pick up.

 

Shipping & Return Policy Updated on February, 8th 2021