Skip to content

RETURN POLICY DUE TO COVID-19

RETURN POLICY for purchases in March 2020 for online business and for the store.

We are extending our store and online return policy for sales in March 2020 due to the COVID-19. The merchandise must be returned within 30 days in original wrappings with the original receipt from the date our store receiving reopens. You can find our current return policy terms and conditions below.

 

All other terms of our policy remain the same:

 

STORE PURCHASES

RETURNS 

Merchandise must be returned within five business days and in original wrappings with original receipt. 

 EXCHANGES

All returns are for store credit, not refunds. 

 SPECIAL NOTE

Custom and special orders cannot be cancelled or returned, and it requires a prepayment.

 

ONLINE ORDERS

RETURNS

To received a full refund, items must be returned in original condition. Original condition means original wrappings with tags attached. 

Do not return the goods without requesting the RMA through our RETURN CENTER. It cannot be done over the phone.

If you return the goods without having a RMA # approved by email and/or return after 30 days from the purchase date, a 25% service fee will be deducted from your refund.

Our return policy states that the merchandise purchased through our website need to be returned according to the following rules:

  1. Request a return through our RETURNS CENTER, CLICK HERE
  2. Please, allow 2-3 business days for your RMA (Return Merchandise Authorization) to be approved.
  3. After your RMA is approved and confirmed via email, you should follow the instructions given on the email and ship the goods (at your own cost) back to the following location or bring them to the store without any cost with a copy of the RMA approved. Address: Oriental Lamp Shade Co. - Online Return Dept. - 223 West 79th Street, New York NY 10024
  4. If the merchandise is not returned in original wrapping and with tags, your order may be subject to an additional 10% restocking fee.
  5. Our FREE SHIPPING promotion is a courtesy on orders over $40 and applicable charge will be deducted when credit is processed. The customer is responsible for the return shipping charges.
  6. Refund will be processed after the merchandise is returned in a new and re-salable condition.

EXCHANGES

If customer wants to make an exchange of a product for a product of different value of the original one, the customer is responsible for the return shipping, charges and the difference in price. The new product order should be placed separately on the website.

 

For more information, please see our RETURN POLICY.