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Return Policy

Return Policy:

  • For store purchases:

    Merchandise must be returned within five business days and in original wrappings with original receipt. All returns are for store credit, not refunds. Custom and special orders are not cancelable and require a payment.


    Internet purchases:

    Merchandise must be returned within 30 business days and in original wrappings with original receipts. Returns can be brought to the stores or directly shipped 223 W,79TH ST,New York, NY10024. Ask for RETURN AUTHORIZATION NUMBER at info@orientallampshade.com. Please allow 2 days to respond for the return authorization number.


    Damages for internet purchases:

    Please advise us within 48 hours of any damages and please write to info@orientallampshade.com. You must keep damaged merchandise in original boxes with all original paperwork. We well arrange for the shipper to pick up the merchandise.