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Shipping & Return Policy

Shipping Policy:

    • SHIPPING

    • For Online purchases:

    • Dropshipping process

    • Handling takes about 3-4 business days: our products need to be well wrapped and prepared to be shipped in order to avoid any kind of damage.

    • Shipping takes about 3-5 business days (depending on your location)

    • Total timeframe about 10-15 business days. 

    • Your shipping confirmation will be provided by e-mail with tracking number as soon as we receive it from the vendor.

    • For backed order issues, the customer will be notified by email whether to choose another selection available or refund.

Return Policy:

    • RETURN & EXCHANGE

    • For store purchases:

      Merchandise must be returned within five business days and in original wrappings with original receipt. 

    • All returns are for store credit, not refunds. 

    • Custom and special orders are not cancelable and not returnable and require a payment.



    • Online purchases:

      All Return Authorizations are handled through email. Send your return request to info@orientallampshade.com and we will send you the Return Authorization form. Please, fill out all the blanks and email back to us and we will start  to proceed your return.

    • Merchandise must be returned within 30 business days and in original wrappings with original receipts. If the merchandise is not returned in original wrapping, your order may be subject to an additional 10% restocking fee.

    • Returns can be brought to the Store FREE of charge or directly shipped to 223 W. 79th Street, New York, NY 10024.  The customer is responsible for the shipping charges.

    • Our FREE SHIPPING promotion is a courtesy on orders over $100 and applicable charge will be deducted when credit is processed.

    • For exchange, customer is responsible for the shipping charges and any extra cost on the difference of the new product. 



    • Damages for internet purchases:

      Please advise us within 48 hours of any damages and please write to info@orientallampshade.com. You must keep damaged merchandise in original boxes with all original paperwork. We well arrange for the shipper to pick up the merchandise.